Terms And Conditions
Turnaround Time
Digital Den offers a 48–72-hour turnaround time for most design and web development services. This refers to a single iteration within a project stage, not the full project delivery. Turnaround time for revisions may take 48 to 72 hours (2 working days). For example, website or logo orders placed or revisions requested on a Monday will be delivered by Wednesday. Orders placed or revisions requested on a Friday will be delivered by the end of Tuesday.
To initiate a refund, please follow the steps below:
- Call our support line at 213-221-4902 and speak to your Project Manager.
- Start a live chat via our website.
- Email our support team to initiate the refund process.
As soon as we receive your refund request, we will respond to it as soon as possible. Once the required analysis is completed, we will initiate the process according to our refund policy stated below.
To cancel a project prior to project initiation due to a reason unrelated to the service itself, the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will result in a service fee charge if a cancellation is requested after the initial 24 hours.
Refund eligibility is based on the timing of the request:
- If you request a refund before the initial design delivery, you are eligible for a Full Refund (less a 10% service and processing fee).
- If you request a refund within 48 hours of the initial design delivery, you are eligible for a 66% refund (less a 10% service and processing fee).
- If you request a refund between 48 and 120 hours after the initial design delivery, you are eligible for a 33% refund (less a 10% service and processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery; however, since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any concerns.
- All refund requests should be communicated to the support department. American Web Builders reserves the right to approve or disapprove your request on an individual, case-by-case basis based on the violation of your user agreement.
- All purchases above $5,000 will be refunded in multiple instalments.
- Services with allocated and utilized resources will be refunded in instalments.
You will not be eligible for a refund if:
- You change your mind
- Your circumstances change
- You find cheaper products elsewhere
After you have received your refund, you will not have any rights to any designs submitted by Digital Den unless mutually agreed upon by the company and the customer through written communication. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
- You have chosen a special or a custom package.
- The primary design concept (for any service) has been approved.
- The Logo/Website has been finalized.
- The website has been designed, developed and deployed live.
- You have demanded revisions.
- The cancellation has been made due to reasons unrelated to the project.
- If the client has not contacted the company for more than 2 weeks.
- The company's policies, or policy, have been violated.
- Another company or designer has been approached for the same project.
- The creative brief is lacking in the required information.
- A complete design change has been demanded.
- The claim has crossed the given 'request for refund' period.
- The business is closing or changing its name or business.
- Reasons such as 'change of mind', 'disagreement with partner' or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- Once a client has accepted multiple sets of revisions (for any service),
- The client may be entitled to claim a certain % of the refund after discussion with their Project Manager.
- The refund approval will be at the discretion of Digital Den Management.
- Management’s decision on the matter will be final.
- If a client subscribes to a service bundle and is dissatisfied with a particular service, a refund will only apply to that particular service and not the entire bundle.
- Cancellations of orders prior to project initiation for reasons unrelated to the design service itself will be subject to a 33% cancellation administrative fee.
Digital Den holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Digital Den. The company will be the rightful owner of the designs. Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:
- Copyright Protection Certificates.
- Website & Email Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google AdWords Campaigns
For services not covered under the 100% refund policy, if the client is dissatisfied, Digital Den management may, after reviewing the project, offer a partial refund to the client.
Digital Den will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively. In this case, Digital Den will populate the website with content created for the client. The content/text for the website will be created specifically for the customer’s website. Digital Den will populate the website with images. Digital Den will acquire stock imagery for the client from stock photo websites. Images will be purchased upon approval from the client. Digital Den will not be responsible in any way, shape or form for any similarities between images used on the site that may or may not resemble other websites. Digital Den will populate the website with products and product details. The client will provide product images and product details.